REPORTS TO:
Technology Director
SALARY RANGE:
$46,000- $52000
POSITION RESPONSIBILITIES: The Wakefield Public Schools Technology Department is looking for an hourly Information Technology Support Specialist in support of our help desk. The Information Technology Support Specialist will provide first-tier IT phone support and troubleshooting for the 8 locations of the Wakefield Public Schools (PreK-POST) to include:
- Support for the use of technology in and out of the classroom for teaching and learning Windows and Google account and group management - PC/Mac application and hardware technical support for staff - Chromebook hardware and software support for student and staff devices - Google Apps for Education support - Support for other online services - Printing & copying support - Classroom AV system support - Acts as an escalation point for the building-based IT support personnel - WPS uses a self-service ticketing system to track our service requests.
- Some after-hours work may be required to support special events or to complete projects. - Qualified candidates must have demonstrated interpersonal, communication, and troubleshooting skills.
- Candidates should have a high school diploma or equivalent, plus two years of education preferred, and a minimum of 2 years experience as an information technology support professional.
- Successful candidates will be knowledgeable in the various areas of support to adequately support the district.
- Must be able to lift/carry up to 30 lbs and be flexible with duties and schedule to get the work done that needs to be done as a member of a small team. Should be comfortable on a ladder. |